Fast, resilient patient platforms — kept that way after launch.
Wave18 provides ongoing maintenance for patient- and provider-facing healthcare platforms, where sensitive data and accessibility obligations raise the bar for what "keeping a site running" actually means. Security patching and vulnerability scanning run continuously against the platform's least-privilege access, encryption and audit logging, rather than as a one-off launch checklist, and updates happen on a schedule so most issues are resolved before a patient or provider ever notices them. Performance work continues after go-live too — Core Web Vitals are retuned as content and traffic shift the site over time, targeting the same WCAG 2.2 AA standard the site launched with, checked against real assistive technology, not just an automated scanner. Every plan includes 24/7 uptime monitoring and a plain-English monthly report showing exactly what changed, with support requests answered within one business day.
What challenges does healthcare face?
Accessibility retrofitted too late
Bolting WCAG conformance onto a finished healthcare build is expensive and rarely complete — it has to be a design constraint from the first wireframe.
Sensitive data raises the security bar
Patient-facing platforms need least-privilege access, encryption and audit logging built into the architecture, not added after a review.
A single template excludes real users
Healthcare audiences span every ability and device; a generic build that works for the average user quietly shuts out the people who need it most.
What's included in website management for healthcare?
Maintenance & Support
Core, plugin and dependency updates, bug fixes and small content changes, handled on a regular cadence.
Security Updates
Patching, vulnerability scanning and hardening to keep the site ahead of known exploits.
Performance Optimisation
Ongoing Core Web Vitals tuning as content, plugins and traffic change the site over time.
Backups & Recovery
Automated, tested backups with a documented recovery path if something does go wrong.
Frequently asked
Do you maintain websites you didn't build?
Yes — after a short technical audit to understand the stack, we can take over maintenance, security updates and performance work for sites built by other agencies.
What's included in a maintenance plan?
Core, plugin and dependency updates, security patching, backups, uptime monitoring and small content changes, with a monthly report summarising what was done.