Terms of Service

2. Engagement and scope

Every project starts with a scoping conversation and a written proposal or statement of work setting out the deliverables, timeline and fixed price. Work begins once that scope is agreed and, where applicable, a deposit is received. We rely on you to provide timely feedback, content and access (hosting, domains, third-party accounts) needed to deliver on the agreed timeline — delays on your side may shift the delivery date accordingly.

Requests that fall outside the agreed scope are treated as change requests: we'll tell you the impact on price and timeline before doing the work, and won't proceed without your agreement.

3. Intellectual property and ownership

Once you've paid for a project in full, you own the bespoke deliverables created specifically for you — the custom code, designs and content we produce as part of that project — subject to any third-party licences (fonts, stock imagery, plugins or platforms) that remain under their own terms.

We retain ownership of our own pre-existing tools, frameworks, internal component libraries and general know-how, and may reuse the non-confidential techniques and patterns developed during your project on other work. We will never reuse your specific brand assets, proprietary content or confidential business information on another client's project.

4. Payment terms

Fees are fixed-scope and quoted in GBP unless otherwise agreed. Projects are typically invoiced in milestones (for example, a deposit on signing, a payment at design sign-off, and a final payment on delivery); ongoing services such as website management are billed on a recurring schedule. Invoices are due on the terms stated on the invoice; overdue amounts may accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. We may pause work on overdue accounts until payment is brought current.

5. Warranties and liability

We provide our services with reasonable skill and care, and will correct any defects in our own work reported within a reasonable period after delivery at no extra cost. Beyond that, our services and any deliverables are provided "as is" without further warranty, to the extent permitted by law.

To the extent permitted by law, our total liability arising from a project is limited to the fees paid for that project, and we are not liable for indirect or consequential loss (such as lost profits or lost business). Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

6. Confidentiality

We treat information you share with us about your business as confidential, and use it only to deliver your project. We won't disclose it to third parties except where needed to deliver the work (for example, to a processor named in our Privacy Policy), where required by law, or with your consent.

7. Termination

Either party may end an engagement with reasonable written notice. You'll be invoiced for work completed and costs reasonably incurred up to the date of termination; any deliverables paid for in full transfer to you as set out in section 3 above.

8. Governing law

These terms are governed by the laws of England and Wales, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of England and Wales.

9. Company details

Wave18, [Company registration number], registered in England and Wales. For questions about these terms, email hello@wave18.co.uk or use our contact page.