AI, built into the product — not bolted on.
Chatbots, recommendation engines, automation and analytics — integrated securely into the systems you already run.
Explore AI integration →Wave18 builds AI solutions and integrations for business websites across the UK and Europe: support and sales chatbots trained on your own content, personalised recommendation engines for products and content, workflow automation that removes manual busywork, and AI analytics that turns raw events into predictive insight. Every integration is built into the product rather than bolted on — connected securely to the systems you already run, GDPR-aligned, with access controls, audit logging, model transparency and EU data residency from day one. AI projects are scoped as part of our Enterprise tier alongside cloud architecture, DevOps and dedicated support, delivered by the same accountable team that builds the rest of your site, with a reply within one business day of getting in touch.
Where AI creates leverage
AI Chatbots
Support and sales assistants trained on your own content.
Recommendations
Personalised product and content suggestions that convert.
Automation
Remove manual busywork with reliable AI-driven workflows.
AI Analytics
Turn raw events into decisions with predictive insight.
SECURE BY DESIGN
Compliance and data governance, from day one.
GDPR-aligned data handling, access controls, and transparent model usage. We favour abstract node/signal graphics over robot clichés — and clear documentation over hand-waving.
Explore each capability
AI chatbots
Support and sales assistants trained on your own content and grounded in your real documentation (retrieval-augmented) so answers stay accurate and on-brand rather than hallucinated. Integrated securely through an API with access controls and audit logging.
AI integration
Connecting language and ML models into the systems you already run — CRM, CMS, support desk, storefront — so AI features live inside the product rather than in a disconnected bolt-on. GDPR-aligned, with EU data residency where required.
Machine learning
Custom model training and inference for problems a general LLM does not solve — classification, forecasting, recommendation. We favour the simplest model that meets the need, with clear evaluation, not ML for its own sake.
AI automation
Removing manual busywork with reliable, observable AI-driven workflows — triage, tagging, drafting, routing — that a human can review and override. Automation is scoped to where it is dependable, with logging so you can see what it did and why.
AI analytics
Turning raw events into decisions with predictive and generative insight — surfacing patterns, forecasting, and plain-language summaries of what the data means. Built on governed data with transparent model usage, not a black box.
Available across the UK — AI Solutions near you or browse AI Solutions services by city.